Lead Dispatcher (FULL-TIME POSITION)

POSITION: Lead Dispatcher                                                                                                                                                            FULL-TIME: 40 - 50 hours a week Plus, Earn up to an extra $1.50 hourly Incentive Bonus!
WAGES: : up to $17 an hour DOE                                                                                                                                             
DAY SHIFT  Hours may vary between: 5 a.m. to 3 p.m.                                                                                                                      MID SHIFT Hours Vary between: 12 p.m. and Midnight                                                                                                                       NIGHT SHIFT Hours Vary between: 9 p.m. to 6 a.m. 
Must be available on Weekends and Holidays.                                                                                                                                       Must be flexible to work any of the shifts listed above based upon the needs of the business. 

Job Summary: Assist the Operations and Department Managers in maintaining an efficient, positive environment that ensures present company goals and objectives are being met. Lead Dispatchers assist in training, customer service, product/service knowledge and education, scheduling, encouraging safe work practices, and demonstrates commitment to our guiding BAC principles and policies. This position directly supervises Dispatchers, Contract/Crew /Mobility Chauffeurs and Baggage Delivery Drivers and acts as the manager on duty in the absence of the Department Managers and or Operations Manager.


  • Minimum high school diploma or equivalent.

  • Minimum three years of customer service experience.

  • Minimum of 1 year previous supervisory experience or minimum of 1 year dispatch experience.

  • Basic computer skills required.

  • Must be able to work overtime, weekends, evenings and special events as needed.

  • Well-organized and detail-oriented and able to multi-task.

  • This position will require frequent standing, sitting and use of hands and arms.

  • Must be able to lift up to 70 lbs and bend and twist from the waist.

  • Must have excellent verbal and written English communication skills.

  • Must have a Current driver’s license

  • Must pass pre-employment and random Drug and Alcohol tests

  • Must pass background checks to include a good driver history record.

  • Must have at least a five year driving history.

Shift Description:                       

Lead Dispatchers may work shift’s that are 8-10 hours long and are described as Day, Mid, Night and often include, holidays and weekends. They sometimes work longer to complete calls or wait for relief workers.