Dispatcher Job Description

This work requires sitting for long periods of time. It can be stressful when dealing with emergency situations or with routine work punctuated by very busy periods.

Job Summary: coordinate, prioritizes, and process all dispatch office duties in a professional, timely manner using good judgment while keeping safety a top consideration.

Duties:

  • answer telephones and requests for service

  • speak directly with clients, answering questions, booking reservations and giving quotes over the phone and in writing via email

  • Maintaining solid customer relationships by handling reservations, questions and concerns with speed and professionalism as described in the employee hand book.

  • monitor the workloads, locations and safety of field personnel

  • process and transmit information to field personnel via phone, text or computer-aided dispatch systems

  • prepare daily work schedules, reservations and activities accurately

  • monitor company email boxes and process requests

  • dispatch personnel according to written schedules, work orders, priorities or protocols

  • advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions or other hazards

  • record information as required by the company

  • dispatching and scheduling limousine trips

  • verifying & checking flight statuses

  • confirmation of driver availability

  • collecting payments for trips

  • data entry and use of software programs

  • researching to troubleshoot customer problems

  • communicating with drivers, office staff and customers verbally and in writing

  • complaint resolution

  • executes all terms and conditions as set forth in BAC Transportation’s employee handbook

 Qualifications:

Strong work ethic
Punctuality
Flexibility in scheduling
Keyboarding skills
Friendliness
Team spirit
Detail oriented
Multi-tasking capability
Composure under pressure

Good phone voice
Current driver’s license
Must pass pre-employment and random Drug and Alcohol tests
Must pass background checks to include a good driver history record
Must be able to read and write in the English language
Willingness to work weekends and holidays is a must
Possess a sincere desire for delivering 1st-rate customer service

 Skill requirements:

  • excellent communication skills

  • be able to follow verbal and written direction

  • must be able to communicate by telephone, and in person in a courteous, friendly and professional manner with all clients, vendors, staff and co-workers

  • maintains the security of customer financial and identifying information

  • ability to work in a highly demanding and highly stressful environment

  • good eyesight, hearing, manual co-ordination and dexterity

  • the ability to listen to incoming requests for service and dispatch services at the same time (multi-tasking skills)

  • good memory for details and procedures

  • good judgment and decision making skills

  • the ability to work well in a team environment

  • must type at least 30wpm

  • have experience with various computer programs such as excel, & word

  • be able to learn the reservations system

Direct Supervisor

Dispatch Supervisor

Department Manager

Operations Manager

CEO

Shift Description: 

Dispatchers usually work shift’s that are 8 hours long and are described as Day, Mid, Night and often include, holidays and weekends. They sometimes work longer to complete calls or wait for relief workers.

BAC Transportation is a Drug Free Workplace