department manager JOB DESCRIPTION

Purpose:

The Department Manager is responsible for the functions of daily operations. Overseeing and managing the team within each department according to BAC values, standards and procedures in order to ensure organizational success, effectiveness and efficiency.

 Scope:

The Department Manager reports to the Operations Manager and is responsible for maintaining an efficient, positive environment, ensuring company goals and objectives are being met as set forth by upper management. The Department Manager oversees the Operations Supervisors, Sales & Service, Dispatchers, Contract & Crew Shuttle Chauffeurs, and Baggage Logistic Agents positions, and works diligently with Operations Supervisors to maintain and develop effective quality controls in each department. The Department Manager ensures government regulatory compliance, ensure team needs are met, and cultivates a positive and safe work environment. The Department Manager is committed to continually demonstrating the BAC core values to the rest of the team.

 Responsibilities:

 Environment:

  • Maintains a positive, clean, organized and safe work environment for all.

  • Design and implement office policies

  • Establish standards and procedures

  • Ensure office and shop supplies stock levels are adequately inventoried, anticipated, and maintained.

  • Ensure office equipment is functioning properly

  • Ensure filing systems are maintained and up to date

  • Ensure proper protections and security of files and records

  • Plan and implement office systems, and layout

Team:

  • Demonstrates the ability to lead, communicate and champion The BAC core values, company policies and standard operating procedures.

  • Ensure the top four goals are met by leading the team through decision making, guidance, coaching, training, accountable measures, and clear direction especially in regards to performance expectation.

  • Ensure completion of all supervisor duties outlined on the daily checklist.

  • Ensure completion of all department duties acting as relief help when needed.

  • Establish effective and positive communication amongst all team members.

  • Ensure effective team member scheduling in each department

  • Ensure time keeping records are accurate and approved by the deadline.

  • Ensure Hours of Service logs are being tracked effectively and processed in a timely manner.

  • Ensure compliance of BAC’s standard operating procedures, and policies through evaluation, coaching and disciplinary actions.

  • Ensure that all cash handling procedures are followed.

  • Ensures reservations and dispatch are properly executing rate sheets and sales promotions.

  • Promotes and practices safe work habits, rectifying and reporting potential safety hazards, operational inconsistencies and team member incidents to the Operations Manager.

  • Ensures completion of operations reports/documents incidents/team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.

  • Ensures proper follow and resolution of all incident reports

  • Cultivates among the team an attitude of proactive responsiveness to prevent customer service situations.

  • Ensures Pro-active action in solving customer problems and satisfying customers in various situations.

  • Ensures all Company policies and procedures with regards to maintaining the highest quality and consistent standards of vehicle cleanness, and trip punctuality. ·

  • Ensures that all team members are educated on our products and services, by developing an understanding of our various types of vehicles and the services provided in each department.

  • Maintains quality control standards through phone/field/service/vehicle spot checks.

  • Fulfill all other duties assigned as assigned by the Operations Manager

 

Qualifications:

  • Minimum high school diploma or equivalent with a four year degree or equivalent supervisory experience of 10+ employees. Previous dispatch experience preferred.

  • Basic computer skills required.

  • Must be able to work weekends, evenings and special events as needed.

  • Well-organized and detail-oriented and able to multi-task with a high level of accuracy in preparing and entering information.

  • This position will require frequent standing and use of hands and arms.

  • Must be able to lift up to 50lbs and bend and twist from the waist.

  • Must have excellent verbal and written English communication skills.

  • Must have a Current driver’s license.

  • Must pass pre-employment and random Drug and Alcohol tests.

  • Must pass background checks to include a good driver history record.

  • Must pass a DOT physical and keep a current medical card.

Skills:

  • Excellent interpersonal skills

  • Team building skills

  • Problem solving skills

  • Decision making skills

  • Attention to detail and high level of accuracy

  • Effective verbal, written and listening communication skills

  • Keyboarding skills

  • Computer skills including spreadsheet and word- Microsoft suite processing programs and email

  • Stress management skills

  • Time management skills

Personal Attributes:

  • Maintains strict confidentiality in performing duties of Security, personnel and finance.

  • Be honest and trustworthy

  • Possess cultural awareness and sensitivity

  • Be flexible

  • Demonstrate sound work ethics

  • Demonstrate Servant Leadership

 Physical Demands:

This work requires sitting for long periods of time, using office equipment, driving in challenging road conditions, it may require lifting up to 50lbs and moving supplies and materials from time to time.

Environmental Conditions:

Work is performed usually at the BAC Transportation main office in Anchorage, Alaska, in an open office setting with attached garage. Work may also be performed outdoors, throughout the city or state, as required. The Department Manager is faced with constant interruption and must meet with others on a regular basis. It can be stressful when dealing with emergency situations or with routine work punctuated by very busy periods. All BAC Transportation vehicles and buildings are smoke-free.

Sensory Demands:

Long hours of intense concentration on the computer and problem solving.

Mental Demands:

There are a number of deadlines associated with this position, which may cause significant stress. The Department Manager must also deal with a wide variety of people on various issues.

Direct Supervisor:

Operations Manager

Shift Description:                       

40-50 hour work week, weekly schedule to be determined

 

BAC Transportation is a Drug Free Workplace