Baggage Logistics agent Job Description

This work requires sitting for long periods of time. It can be stressful when dealing with emergency situations or with routine work punctuated by very busy periods.

Job Summary: coordinate, prioritizes, and fulfill baggage delivery schedule transfers on the assigned delivery schedule in a professional, timely manner using good judgment while keeping safety a top consideration. 

Duties:

  • Take custody of baggage locker keys at the beginning of shift

  • Complete all duties in a safe, timely, on schedule, lawful manner according to company procedures and protocols.

  • Able to lift 70lbs regularly

  • Answer cell phone andradio requests

  • Speak directly with clients, answering questions

  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism as described in the employee hand book.

  • Monitor the workload of the schedule ensuring on time deliveries

  • Process and transmit information to other drivers via phone, or text when necessary

  • Advise other drivers about traffic problems such as construction areas, accidents, congestion, weather conditions or other hazards

  • Record information as required by the company

  • Verifying & check deliver routes

  • Confirm shift availability in a timely manner

  • Able to be flexible with job duties

  • Report to managers when something is broken or needs repair

  • Keep vehicle clean and tidy inside and out

  • Fuel vehicles as needed

  • Check company assigned email box daily

  • Follow directions from the dispatch office regarding updates and schedule changes

  • Executes all terms and conditions as set forth in BAC Transportation’s employee handbook

Qualifications

 Strong work ethic
Punctuality
Flexibility in scheduling
Keyboarding skills
Friendliness
Team spirit
Detail oriented
Multi-tasking capability

Composure under pressure
Current driver’s license
Must pass pre-employment and random Drug and Alcohol tests
Must pass background checks to include a good driver history record
Must be able to read and write in the English language
Willingness to work weekends and holidays is a must.
Possess a sincere desire for delivering 1st-rate customer service.

 Skill requirements:

  • excellent communication skills

  • must be able to communicate by telephone, and in person in a courteous, friendly and professional manner with all clients, vendors, staff and co-workers

  • acknowledges and greets clients with a professional and friendly demeanor

  • must be able to learn and remember pick-up and destination points

  • maintains the security of customer financial and identifying information

  • ability to work in a highly demanding and highly stressful environment

  • good eyesight, hearing, manual co-ordination and dexterity

  • a good memory for details and procedures

  • good judgment and decision making skills

  • the ability to work well in a team environment

  • be able to back a car or van with trailer proficiently and under pressure

  • be able to follow verbal and written direction

  • be able to learn the driver confirmation system (Driver Anywhere)

Direct Supervisor

Dispatcher on Duty

Dispatch Supervisor

Department Manager

Operations Manager

CEO

Shift Description: 

Baggage Logistics Agents usually work shift’s that vary depending on flight times and delivery volumes and often include, holidays and weekends. They sometimes work longer to complete transfers or wait for relief workers.

BAC Transportation is a Drug Free Workplace