ACCESS AMBASSADOR ( Airport Wheelchair Agent) Job Description

This work requires standing, walking and climbing stairs for long periods of time and may be physically demanding when assisting clients. It can be stressful when dealing with emergency situations or with routine work punctuated by very busy periods.

Job Summary: To provide wheelchair assistance, excellent customer service and physical assistance to clients requiring aid in getting in and out of a wheelchair. To safely and comfortably transport our clients to their destinations.


  • Complete all duties in a safe, timely, on schedule, lawful manner according to company procedures and protocols.

  • Answer cell phone and radio requests

  • Speak directly with clients, answering questions

  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism as described in the employee hand book.

  • Monitor the workload of the schedule ensuring on time deliveries

  • Process and transmit information to manager on duty, supervisors and dispatch via phone, radio or text when necessary

  • Record information as required by the company filling out and entering data

  • Confirm shift availability in a timely manner

  • Able to be flexible with job duties

  • Must Examine wheelchairs daily for cleanliness, repairs and maintenance

  • Must immediately report any repairs needed according to company policy and procedures.

  • Must be able to control wheelchair with client and maneuver through crowded or tight spaces.

  • Check company assigned email box daily

  • Follow directions from the dispatch office regarding updates and schedule changes

  • Executes all terms and conditions as set forth in BAC Transportation’s employee handbook


  • Strong Work Ethic * Must Pass Pre-Employment, random drug and alcohol tests

  • Flexibility in Scheduling * Must clear a Criminal History Records Check and Security

  • Punctuality Threat Assessment in order to be qualified for an airport badge.

  • Composure under pressure * Must be able to read and write in the English language

  • Keyboarding skills * Willingness to work weekends and holidays is a must

  • Friendliness * Possess a sincere desire for delivering 1st-rate customer service

  • Team spirit * Able to bend, lift, push and pull over 50 pounds or more is required

  • Detail Oriented * Able to stand, walk, climb stairs for long periods of time

  • Multi-tasking capability * Use proper body mechanics while performing duties safely

Skill requirements:

  • Excellent communication skills

  • Must be able to communicate by telephone, and in person in a courteous, friendly and professional manner with all clients, vendors, staff and co-workers

  • Must enjoy working with people, possess empathic abilities in dealing with clients and their needs.

  • Must be respectful and professional at all times

  • Acknowledges and greets clients with a professional and friendly demeanor

  • Must be able to learn and remember pick-up and destination points

  • Must be able to understand signs, read flight displays and follow directions

  • Maintains the confidentiality of clients information

  • Ability to work in a highly demanding and highly stressful environment

  • Good eyesight, hearing, manual co-ordination and dexterity

  • A good memory for details and procedures

  • Good judgment and decision making skills

  • The ability to work well alone or in a team environment

  • Be able to follow verbal and written direction

Direct Supervisor

Department Manager

Operations Manager

 Shift Description: Access Ambassadors usually work shift’s that vary depending on flight times and client needs. This often includes, holidays and weekends. May be exposed to high levels of noise from terminals, physically demanding when assisting clients of varying weights and personalities.